Ferrero Canada strives at all times to provide services in a way that respects the dignity and independence of persons with disabilities. It applies to all Employees, Customers, Volunteers, Suppliers, Clients and third party contractors.
Ferrero Canada Ltd. is committed to providing a respectful, accessible and inclusive barrier free environment for all persons with disabilities in a way that is respectful of the dignity and independence of people with disabilities and in a manner which takes into account the person’s disability and embodies the principles of integration and equal opportunity.
Ferrero is committed to the Accessibility for Ontarians with Disabilities Act, 2005, (the “AODA”), its regulations, standards and all other relevant legislation concerning accessibility and is committed to meeting the needs of people with disabilities in a timely manner.
This Multi-year Accessibility Plan outlines the policies and actions that Ferrero has and will put in place to improve opportunities for people with disabilities. To maintain compliance with the Integrated Accessibility Standards Regulation (IASR) the Multi-year Accessibility Plan will be reviewed and modified on an annual basis.
We want to hear from you if you encounter any accessibility barriers. Please address all enquiries related to this Plan, including accessibility requests by telephone or in writing. Ferrero will make best efforts to provide a response in the same format in which the feedback was received. Where possible, feedback will be addressed immediately. Some feedback may, however, require more effort to address and may need to be reviewed before an action is taken.
By Phone: +1 (416) 590-0775
By email: email@example.com
Ferrero Canada Ltd.
100 Sheppard Ave. E. Suite 900
North York, ON M2N 6N5
Ferrero is committed to meeting the needs of persons with disabilities. Ferrero will ensure that existing and new processes for receiving and responding to feedback are accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communication supports, upon request and in a timely manner. Comments on our services regarding how well these expectations are being met are welcome and appreciated.
By Phone: +1 (416) 590-0775
By email: firstname.lastname@example.org
Ferrero has ensured websites and content conform to WCAG 2.0 Level A and commits to conform to WCAG 2.0 Level AA by January 1, 2021.
By ensuring Ferrero complies with WCAG 2.0 Level A, employees and customers will receive web information in accessible formats, providing them equal and appropriate access to information they need.
Ferrero has developed policies to comply with the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) which sets out guidelines for preventing and removing barriers to accessibility to improve customer service.
Ferrero is committed to serving all customers including persons with disabilities and operating in a manner that is consistent with the following principals:
In accordance with those principles, Ferrero has put in place an Accessibility Standard for Customer Service Plan that:
The following measures have been implemented by Ferrero to ensure compliance with the Accessible Customer Service Regulation under the AODA
Status: Completed/ Ongoing
Ferrero has reported AODA process online by filing an accessibility report with the Ministry of Economic Development, Employment & Infrastructure. Ferrero will comply with the Customer Service Standard by filing an accessibility report on an annual basis.
Ferrero is committed to fair and accessible employment practices. To ensure a fair and equitable recruitment practice we will take the following steps to notify the public and staff, that when requested, Ferrero will accommodate people with disabilities during the recruitment, assessment processes and when people are hired.
Ferrero is committed to providing employees with disabilities with individualized workplace emergency response information, if the disability is such that the individualized information is necessary, and Ferrero is aware of the need for accommodation due to the employee’s disability. If an employee who received individualized workplace emergency response requires assistance and with the employee’s consent, Ferrero will provide the workplace emergency response information to the person designated by Ferrero to provide assistance to the employee.
The individualized workplace emergency response information will be reviewed when:
In order to ensure compliance with AODA Employment Standard, we provide all existing employees an individualized Employee Emergency Information Worksheet to document emergency plans for those with accessibility issues in the event of an emergency, as requested.
Ferrero will take the following steps to develop and put in place a process for developing individual accommodation plans and return to work policies for employees that have been absent due to a disability as outlined in Ferrero’s Disability related accommodation policy.
Ferrero will take the following steps to ensure employee accommodation
Ferrero is committed to developing and maintaining a return to work process for employees who have been absent from work due to a disability and require disability related accommodations in order to return to work. The process includes steps Ferrero takes to facilitate the return to work process and uses the documented individual accommodation plans.
Ferrero will perform the following steps to ensure compliance with employee return to work
Ferrero will take the following steps to ensure the accessibility needs of employees with disabilities are taken into account with regards to performance management, career development and redeployment processes
Ferrero will establish plans to meet the accessibility standards for the Design of Public Spaces when applicable in the building or modifying public spaces under Ferrero’s control.
In the event of a service disruption, Ferrero will notify the public of service disruptions and alternatives available.